Return & Refund Policy – Dropmint

Return Request

At Dropmint, we accept returns or exchanges only in cases of incorrect product delivery or damaged items.

Please do not wash or use the defective product. If the product is found to be washed or used, we will not be able to process a return or exchange.
A 360-degree uncut video of parcel/box opening is mandatory for raising any complaint.
If you receive a wrong or damaged product, please notify us via email at support@dropmint.in within 48 hours of delivery.
Your email must include:

- A brief description of the issue
- Relevant images
- Uncut parcel opening video

Once your request is received, our team will review and approve it. After approval, we will arrange a return pickup.

Any complaints raised after 48 hours of delivery will not be accepted.
The returned product must be unused and in original condition with tags intact. If the product is found used, the refund will not be applicable.

If the exchange request is due to personal preference (such as color, print, or liking) and not because of a defect or wrong product:
The shipping charges for pickup and re-delivery will be borne by the customer.
Products purchased during sale or at discounted prices are not eligible for return or exchange.
Customized products are not eligible for return, replacement, or refund.
Only one return/exchange request per order will be accepted.
All returns and exchanges are subject to the discretion of Dropmint.

We will either issue a store credit note, or
Process a refund to your UPI / Bank account (after deducting applicable shipping charges).

Cash refunds are not provided.

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