Order Cancellation and Return Policy

The customer can choose to cancel an order any time before it's dispatched. The order cannot be canceled once it's out for delivery. However, the customer may choose to reject it at the doorstep.

The time window for cancellation varies based on different categories and the order cannot be canceled once the specified time has passed.

In some cases, the customer may not be allowed to cancel the order for free, post the specified time and a cancellation fee will be charged. The details about the time window mentioned on the product page or order confirmation page will be considered final.

In case of any cancellation from the seller due to unforeseen circumstances, a full refund will be initiated for prepaid orders.

We reserve the right to accept the cancellation of any order. We also reserve the right to waive off or modify the time window or cancellation fee from time to time.

The Orders placed by you on the Platform are non-cancellable and non-refundable via self serve under MINUTES delivery option owing to quick delivery times, except if cancellation/refund is requested via CX Agent.

Returns are accepted within the stipulated return window as specified on the product page. Items must be unused, unwashed, and in their original packaging with all tags intact.

Once the return is picked up and quality check is passed, refund will be processed within 5–7 business days to the original payment method or store credit, as applicable.

Refunds will be processed only after the returned item passes quality verification at our warehouse.

For prepaid orders, refunds are credited back to the original payment source. For Cash on Delivery orders, refunds will be processed to your bank account after you provide the required bank details.